Support
E-Storage Backup offers many Technical Support resources giving you help around the clock. Please read the following to decide the best resource for you. For quick answers please search our extensive FAQ resource guide. If you cannot find your answer using the FAQ, submit a support ticket . This system gives E-Storage Backup support engineers the data they need to help you. The first time you log in, you should pick a username and password. Thereafter, use the same username and password to follow up on a support case.Many of the issues you might encounter are fully explained in the documentation section of this support page.. It contains tutorials and help posted by the support department. It has step-by-step instructions with screen shots for many of the common tasks you may want to do with the backup software.
It is often useful to allow E-Storage Backup support engineers to take control of your system. The Remote Support utility will allow us to see your computer monitor, type on your keyboard, and use your mouse.